Refund policy

R E T U R N S  &  E X C H A N G E S

(within Australia only)

Ocean Feels would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases, so we ensure all items are professionally photographed and edited. All items are listed correctly online with their size and dimensions. In most cases, depending on your requested print size, it may require some altering in dimensions to fit the required frame or print.

Keep in mind, marking, detail, colour and paper texture all contribute to the look and feel of all prints and frames. It is what gives the artwork its design. All detail, markings and final printed colour is intended and how the art is meant to be produced.

All artwork is printed on thicker archival art paper stocks, it is thick and not like traditional photo paper. It is meant to be viewed behind high quality glass and professionally framed.

So if for any reason an item is not what you expected, it can be exchanged if the below procedures/terms are met.

In all cases, downloadable items and gift cards are not eligible for refund.

The item is unused and in brand new condition with packaging intact and the original packaging attached.

A copy of a valid receipt is included with the return.

The item is returned within 14 days of the receipt date.

Please note, that returns for refunds of our products are not eligible. As each order is only made once your order is processed. We generally don't keep stock as all orders are made to your specifications and cannot be returned for a refund.