Shipping policy

At Ocean Feels we like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.

Shipping within Australia

• Shipping rates vary depending on the product and can be located in the checkout area or the product description. 
• Orders are shipped via Australia Post or our nominated couriers.
• Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with the carrier and to let us know. We will however provide you with all the necessary information to make your claim as well assist in potential repairs or replacements.
• Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you may be charged the standard applicable postage rate to resend. This is regardless of whether or not your order was made with Free Shipping or not.
• If your order has attempted delivery, or Returned to Sender, we will happily resend your item for you, but will need you to pay for the shipping the second attempt - This is regardless of whether or not your item was purchased with free shipping or not.

  Shipping Internationally

  DUTIES AND TAXES
  Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package may not be released from customs until these payments are made. Ocean Feels is unable to advise how much these duties will cost, please ensure you aware of the cost of these fees before you make your purchase.